We Calesai Health Care Makers of Echo care, strive to give very best shopping experience with us. In case of any problem or damage or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 48 hours of delivery. You can reach us on support @calesaihealth.com with the reason of return or call us : +91 930 245 6083
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at support @calesaihealthcare.com or call us on +91 930 245 6083 within 48 hours of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund,ECHO CARE (store credit) or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.
Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition.
Further for exchange/return of the products, ECHO CARE will issue ECHO CARE (Store credit). These Store Credit can be utilized on a future purchase on the website or if you need refund, refund will be processed within 7 working days subject to product inspection.
You may return most new, unopened items within 5-7 days of delivery for a full refund of the product (shipping cost will be deducted). We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item,etc.). Shipping charges/duties and tax if any are non-refundable.